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Customer satisfaction evaluation (e-commerce or website)

Designed for Sales, Customer service, and Business development

Created by Alex Romera on Parallel

Example of question you will find in this template.

This template includes

  • 14 question fields
  • Conditional fields
  • Possibility to enable eSignature
  • Personalized message

About this template

Do you want to find out what your customers think of your online shop website, or how was their experience with your e-commerce? 👩💻 👨💻 This Parallel template allows your customers to evaluate it quickly and easily ❌ ✅.

Nowadays, if you want to know how to improve your business and the products you offer, it is essential to know your customers' opinions. You must take these feedbacks into account to boost their satisfaction, creating new strategies and improving the aspects of the website that are necessary 🚀.

With this template you can find out, among other things, whether your customer service and website are working properly, whether the range of products you offer satisfies your customers, and whether the shipment has arrived safely.

To avoid having to send an evaluation request to all your customers, you can create a public link to this template and attach it to the order confirmation email, for example. This way, any customer who wants to review your website and your service can do so at any time.

The template is generic and can be used for any type of online business or website, but you can also modify it and adapt it to the products your company offers.

Information list

    A. Customer satisfaction evaluation

    1. What type of device did you use to place your order?

    2. What other device?

    B. How would you rate our store?

    3. Design and presentation?

    4. Are you satisfied with our range of products?

    5. How easy was it to find what you were looking for?

    6. Is there clarity in product descriptions?

    C. What do you think of our delivery service?

    7. Speed of shipment:

    8. Quality and conditions of the product received:

    D. You're done!

    9. How likely would you recommend us to someone else?

    10. Do you have any comments or suggestions you want to share with us?

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