KYC, 71% faster: How Lexidy turned a critical process into a competitive edge

Meet Lexidy

Lexidy is a law firm with over 100 lawyers, specializing in international mobility procedures. Service digitalization is at the heart of the firm’s value. They currently operates in 6 countries and reported over €7 million in revenue in 2024.

The Challenge: Preventing the loss of potential clients due to a KYC that took up to 7 days

KYC (Know Your Customer) is the client identification process required under Spain’s Law 10/2010 on anti-money laundering. It’s a mandatory step for law firms before starting to provide legal services.

KYC became a barrier to business

Even though KYC is a legal requirement, for many clients (especially international ones) it often felt like an unnecessary hurdle right before they were ready to sign on. It was frequently seen as an invasion of privacy, creating friction, hesitation, and —in the worst-case scenario— lost business.

“Many clients told us they didn’t understand why we were asking for so much personal information before any payment was made. Some dropped out of the process right then and there.” – David Planes (LegalTech & Product Lead)

The lack of a unified solution

Before adopting Parallel, Lexidy managed the KYC process using several tools that were barely—or not at all—integrated with their CRM, HubSpot. David Planes recalls the experience as frustrating and inefficient:

“We ended up using two different tools that promised integrations with our CRM, but months went by and it still wasn’t working. It was just a frustrating experience.” – David Planes

On top of that, the lack of a unified solution made things harder for the legal team: they had to verify the client’s identity, explain the process, adapt KYC requirements based on nationality, review documents, etc.

This fragmented and manual workflow overloaded the legal team and took away valuable time from their core work.

The turning point: Parallel enters the picture

After several disappointing experiences with previous providers, Lexidy approached Parallel cautiously, aware of past broken promises, but willing to trust again.

The first step was integrating Parallel with their CRM, HubSpot. That connection was essential to move forward.

“After a call, we tested it with some sample data and saw it flowing correctly into our CRM. I looked at my colleague and said: we can’t believe this. What others couldn’t do in six months, these guys pulled off in 10 minutes.” – David Planes

That’s when they knew this time would be different. That’s how our journey together began.

The solution: An automated, client-friendly process

Today, KYC at Lexidy is more guided and intuitive. Clients receive a unique link, access the form, and simply fill in some basic details, complete biometric verification with their ID, and upload a few documents.

Progress is saved at every step to prevent unexpected data loss and to let users continue where they left off.

Once all the information is collected, the system generates a risk score to help the lawyer decide whether to request additional documents, move forward with the legal service, or stop the business relationship.

During the process, Lexidy runs a global name screening to check potential matches with politically exposed persons (PEPs) or sanctioned individuals, a CDD step that lawyers previously had to do manually with a Google search.

“I remember a case where a client had been detained in Vietnam. We had just one news article in Vietnamese that we couldn’t really understand. Now, Parallel automatically alerts us if someone appears on a sanctions list. It gives us complete legal confidence.” – David Planes

The change: More receptive clients, less internal workload

Lexidy chose Parallel to make AML compliance easier while minimizing friction for clients during the KYC process.

Now, lawyers can focus on what truly adds value, instead of endless follow-ups and reviewing documents for hours.

What else has Lexidy achieved with Parallel?

• Faster KYC verification times:
  
  • Individuals: from 7 days to 2 (on average)
  • Legal entities: from 31 days to 15 (on average)

• Zero client drop-off at this stage of the process, by turning a complex and intrusive requirement into a clear and easy step.‍
• No more email chains and scattered files, thanks to centralized documentation, avoiding data loss, human error, and duplicate requests.‍
• KYC data is now directly connected to their CRM, so the same information can be reused throughout the client journey without having to ask for it again.
• ‍Automated identity verification and sanctions/PEP screening, boosting legal reliability and security.‍
• Centralized compliance records that make audits smoother and more transparent.

“For us, the KYC process went from being a bottleneck that slowed down the business to a competitive advantage. Our clients see it as fast, professional, and trustworthy.” – David Planes

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Tired of watching your team struggle with KYC? Let’s talk.

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